Phil Crosby famous quotes

Last updated: Sep 5, 2024

Quality has to be caused, not controlled.
-- Phil Crosby

#Quality
In a true zero-defects approach, there are no unimportant items.
-- Phil Crosby

#Zero #Defects #Approach
Slowness to change usually means fear of the new.
-- Phil Crosby

#Change #Fear #Mean
When you're out of quality, you're out of business.
-- Phil Crosby

#Quality #Culture
Making a wrong decision is understandable. Refusing to search continually for learning is not.
-- Phil Crosby

#Mistake #Decision #Wrong Decision
Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.
-- Phil Crosby

#Quality #Cost
If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.
-- Phil Crosby

#Change #Preparation #World
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
-- Phil Crosby

#Organization #Quality #Fabric
Very few of the great leaders ever get through their careers without failing, sometimes dramatically.
-- Phil Crosby

#Drama #Careers #History
Eliminating what is not wanted or needed is profitable in itself.
-- Phil Crosby

#Needed #Wanted #Eliminating
When in doubt, delete it.
-- Phil Crosby

#Editors #Doubt
You don't have to be noisy to be effective.
-- Phil Crosby
Selecting the right person for the right job is the largest part of coaching.
-- Phil Crosby

#Sports #Jobs #Coaching

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