"In a true zero-defects approach, there are no unimportant items."

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Source : "Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby". Book by Philip B. Crosby, 1989.

Phil Crosby

#Zero Quotes #Defects Quotes #Approach Quotes

“Much of what is called investment is actually nothing more than mergers and acquisitions, and of course mergers and acquisitions are generally accompanied by downsizing.”
“I believe it is the duty of each of us to act as if the fate of the world depended on him. Admittedly, one man by himself cannot do the job. However, one man can make a difference. We must live for the future of the human race, and not for our own comfort or success.”

Source : United States. Congress. Joint Economic Committee, Hyman George Rickover (1982). “Economics of Defense Policy: Selected congressional testimony and speeches by Adm. H.G. Rickover, 1953-81”
“When someone shows you their heart, their past, their wounds, they have entrusted you with the deepest part of themselves. It is the part of themselves that makes them uniquely beautiful. To be trusted in this way is a great honor. Guard that trust with your life.”
“Faith is like electricity. You can't see it, but you can see the light.”
“Time will unveil all things to posterity.”
“You can all go to Hell, Iâ€™m going to Texas!”
“Is the babe young? When I behold it, it seems more venerable than the oldest man.”
“Captain Crawford didn't like the idea of any kind of murder, but he went at it patiently and honestly and with none of the stupidity and bombast and rubber-hose techniques that Los Angeles crime fiction writers had led me to expect. I'd gotten the impression that unless a gifted amateur in love with the lady got himself almost beaten to a pulp and practically inside the lethal gas chamber before he unmasked the venal and brutalized constabulary, any innocent bystander they could get their hands on was a gone duck.”

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