Fred Reichheld famous quotes
50 minutes ago
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If you wonder what getting and keeping the right employees has to do with getting and keeping the right customers, the answer is everything.
-- Fred Reichheld -
Without trust, there can be no loyalty - and without loyalty, there can be no true growth.
-- Fred Reichheld -
Too many companies these days can't tell the difference between good profits and bad.... By now you're probably wondering how in heaven's name profit, that holy grail of the business enterprise, can ever be bad. Short of outright fraud, isn't one dollar of earnings as good as another? Certainly, accountants can't tell the difference between good and bad profits. They all look the same on an income statement. While bad profits don't show up on the books, they are easy to recognize. They're profits earned at the expense of customer relationships.
-- Fred Reichheld -
Loyalty is dead, the experts proclaim, and the statistics seem to bear them out. On average, U.S. corporations now lose half their customers in five years, half their employees in four, and half their investors in less than one. We seem to face a future in which the only business relationships will be opportunistic transactions between virtual strangers.
-- Fred Reichheld
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Learning gives creativity Creativity leads to thinking Thinking provides knowledge Knowledge makes you great.
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When we, through our educational culture, through the media, through the entertainment culture, give our children the impression that human beings cannot control their passions, we are telling them, in effect, that human beings cannot be trusted with freedom.
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The only thing that interferes with my learning is my education.
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I was a narrative historian, believing more and more as I matured that the first function of the historian was to answer the child's question, "What happened next?
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If we ask a vague question, such as, 'What is poetry?' we expect a vague answer, such as, 'Poetry is the music of words,' or 'Poetry is the linguistic correction of disorder.'
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The principle of Sturgeon's Razor states that the simplest answer to any problem is 90% crap
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Don't take 'no' for an answer.
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At what point then is the approach of danger to be expected? I answer, if it ever reach us, it must spring up amongst us. It cannot come from abroad. If destruction be our lot, we must ourselves be its author and finisher. As a nation of freemen, we must live through all time, or die by suicide.
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My sense of god is my sense of wonder about the universe.
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It was ironic how love could awaken them to the wonders of the universe, while at the same time confine their attention to one another.
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