Quotes
Authors
Fred Reichheld

"Too many companies these days can't tell the difference between good profits and bad.... By now you're probably wondering how in heaven's name profit, that holy grail of the business enterprise, can ever be bad. Short of outright fraud, isn't one dollar of earnings as good as another? Certainly, accountants can't tell the difference between good and bad profits. They all look the same on an income statement. While bad profits don't show up on the books, they are easy to recognize. They're profits earned at the expense of customer relationships."

-- Fred Reichheld

#Book Quotes #Names Quotes #Differences Quotes

“Sisters define their rivalry in terms of competition for the gold cup of parental love. It is never perceived as a cup which runneth over, rather a finite vessel from which the more one sister drinks, the less is left over for the others.”

Source : Elizabeth Fishel (1997). “Sisters: Shared Histories, Lifelong Ties”, Red Wheel
“We are on the planet to... wrap our consciousness around the divine treasure within us...”
“Blacks in the Caribbean, Britain, Canada and sub-Saharan Africa as well as in the United States have low IQ scores relative to whites.”
“The idea of liberalism has to be recreated. In the course of time it has lost so much of its clarity and attraction that it first has to rise like a new dawn in front of the people.”
“No scientist or student of science, need ever read an original work of the past. As a general rule, he does not think of doing so. Rutherford was one of the greatest experimental physicists, but no nuclear scientist today would study his researches of fifty years ago. Their substance has all been infused into the common agreement, the textbooks, the contemporary papers, the living present.”
“I feel everything more deeply. Every action I take, I think of her first. That's a big change for me. That - and no sleep!”
“A man is not learned until he can read, write and swim.”
“The teacher, like the artist and the philosopher, can perform his work adequately only if he feels himself to be an individual directed by an inner creative impulse, not dominated and fettered by an outside authority.”

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