"A good rule in organizational analysis is that no meeting of the minds is really reached until we talk of specific actions or decisions. We can talk of who is responsible for budgets, or inventory, or quality, but little is settled. It is only when we get down to the action words-measure, compute, prepare, check, endorse, recommend, approve-that we can make clear who is to do what."

Source : Joseph M. Juran (1964). “Managerial breakthrough: a new concept of the manager's job”, McGraw-Hill Companies

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