"Apologies have more power than most of us realize to restore strained relationships, free us from vengeful impulses, and create possibilities for growth."
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Source : John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.6, Berrett-Koehler Publishers
Source : "Conversation: Director Jonathan Demme on His New Film and Hero, Carolyn Parker". "PBS NewsHour" with Jeffrey Brown, www.pbs.org. September 20, 2012.