"Every conflict we face in life is rich with positive and negative potential. It can be a source of inspiration, enlightenment, learning, transformation, and growth-or rage, fear, shame, entrapment, and resistance. The choice is not up to our opponents, but to us, and our willingness to face and work through them."
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Source : Kenneth Cloke, Joan Goldsmith (2001). “Resolving conflicts at work: a complete guide for everyone on the job”, Jossey-Bass Inc Pub
