"If you try to improve the performance of a system of people, machines, and procedures by setting numerical goals for the improvement of individual parts of the system, the system will defeat your efforts and you will pay a price where you least expect it."

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Source : "Quality First: Selected Papers on Quality & Productivity Improvement". Book by Myron Tribus, Washington, D.C.: National Society of Professional Engineers (#1459), 1992.

Myron Tribus

#Goal Quotes #People Quotes #Effort Quotes