"All of management's efforts for Kaizen boil down to two words: customer satisfaction."

-- Masaaki Imai

#Two Quotes #Effort Quotes #Satisfaction Quotes

“It is bad to suppress laughter. It goes back down and spreads to your hips.”
“In London, I take the Tube everywhere.”

Source : "Biography / Personal Quotes". www.imdb.com.
“Those who cannot bravely face danger are the slaves of their attackers.”
“Managers are obsessed with the game. It's very, very difficult, if not impossible, to live a balanced lifestyle.”

Source : "Howard Wilkinson's LMA survey reveals depth of managers' dedication" by Louise Taylor, www.theguardian.com. November 20, 2012.
“To write is a humiliation.”
“I'll pour a cup to you my darling, raise it up, say Cheerio.”
“The fact is, when I wrote 'Juno' - and I think this is part of its charm and appeal - I didn't know how to write a movie. And I also had no idea it was going to get made!”
“I know what I am, and what I have to do in my profession, so I can handle the pressure. It's the way I think.”

Source : "So Michael, where did it all go wrong?" by Norman Howell, www.theguardian.com. March 1, 2003.

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