Virginia Knauer famous quotes

The responsiveness of a firm to the consumer is directly proportionate to the distance on the organization chart from the consumer to the chairman of the board.
-- Virginia Knauer

#Distance #Organization #Corporations

The consumer is getting fed up with shoddy material, poor quality, unsafe products, bad service, weak warranties, lack of adequate information -- the whole gamut of such problems.
-- Virginia Knauer

#Quality #Adequate #Information

Consumer confidence in an industry can be a very fragile thing. It only takes a few builders who promise but don't deliver, who cheat rather than perform, who delay until the warranty expires rather than repair, to damage the reputation of an entire industry.
-- Virginia Knauer

#Promise #Delay #Damage

How lucky I am to have something that makes saying goodbye so hard.

There is something about music that keeps its distance even at the moment that it engulfs us. It is at the same time outside and away from us and inside and part of us. In one sense it dwarfs us, and in another we master it. We are led on and on, and yet in some strange way we never lose control.

Typography must be as beautiful as a forest, not like the concrete jungle of the tenements It gives distance between the trees, the room to breathe and allow for life.

[talking about the Holocaust] 'But to put something in context is a step towards saying it can be understood and that it can be explained. And if it can be explained that it can be explained away.' 'But this is History. Distance yourselves. Our perspective on the past alters. Looking back, immediately in front of us is dead ground. We don't see it, and because we don't see it this means that there is no period so remote as the recent past. And one of the historian's jobs is to anticipate what our perspective of that period will be... even on the Holocaust.

the long-distance run of an early morning makes me think that every run like this is a life- a little life, I know- but a life as full of misery and happiness and things happening as you can ever get really around yourself

The most customer-centric organizations can answer any question by deciding what's best for the customer, without ever having to ask.

A news organization has a much different responsibility. I might not be telling you the whole story. I might not be telling you a story in a manner that is properly sophisticated.

Future shock is the disorientation that affects an individual, a corporation, or a country when he or it is overwhelmed by change and the prospect of change ... we are in collision with tomorrow.

Unless you become more watchful in your states and check the spirit of monopoly and thirst for exclusive privileges you will in the end find that...the control over your dearest interests has passed into the hands of these corporations.

When I was planning Family Viewing, the Ontario Film Development Corporation came into existence.