"Consumer confidence in an industry can be a very fragile thing. It only takes a few builders who promise but don't deliver, who cheat rather than perform, who delay until the warranty expires rather than repair, to damage the reputation of an entire industry."
Source : "Jurnee Smollett-Bell Gets Deep About Underground, a Slave Narrative That Will Make You Proud to Be Black". Interview with Ronda Racha Penrice, www.theroot.com. March 9, 2016.