"The first step in exceeding your customer's expectations is to know those expectations."

-- Roy H. Williams

#Funny Quotes #Loyalty Quotes #Educational Quotes

“If he comes in the dark, then it's KYAG Time!" - Harkat Mulds (The Lake of Souls)”
“I pick up the details that drive the organization insane. But sweating the details is more important than anything else”
“If you havenâ€™t the strength to impose your own terms upon life, then you must accept the terms it offers you.”
“Declare church and state forever separate and distinct; but each free within their proper spheres.”
“Drama is drama, and it's really... if it's something small, you put a magnifying glass up to it; if it's something big, you use a wide lens.”
“Haste is good only in catching fleas.”
“My dear girl. I am his family. I am permanent. You are only temporary.”
“You can take a book to the beach without worrying about sand getting in its works. You can take it to bed without being nervous about it falling to the floor should you nod off. You can spill coffee on it. You can sit on it. You can put it down on a table, open to the page you're reading, and when you pick it up a few days later it will still be exactly as you left it. You never have to be concerned about plugging a book into an outlet or having its battery die.”

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