"Iâ€™ve worked with volunteers before,â€ he began. â€œItâ€™s important not toâ€¦ not to treat them like servants. We may feel that they are laboring to obtain a heavenly reward, and should therefore work harder than they would for money; but they donâ€™t necessarily take that attitude. They feel theyâ€™re working for nothing, and doing a great kindness to us thereby; and if we seem ungrateful they will work slowly and make mistakes. It will be best to rule them with a light touch."

-- Ken Follett

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