"Train your staff (if you have any) to be always helpful, courteous, and knowledgeable. Most importantly, give every member of your staff enough information and power to make those small customer-pleasing decisions, so he never has to say, "I don't know, but so-and-so will be back at...""

-- Susan Ward

#Educational Quotes #Giving Quotes #Decision Quotes

“A boat is always safe in the harbor, but that's not what boats are built for.”

Source : Katie Couric (2011). “The Best Advice I Ever Got: Lessons from Extraordinary Lives”, p.288, Random House
“Most of us consist of two separated parts, trying desperately to bring themselves together into an integrated soma, where the distinctions between mind and body, feelings and intellect, would be obliterated.”
“You have grudged the very fire in your house because the wood cost overmuch!" he cried. "You have grudged life. To live cost overmuch, and you have refused to pay the price. Your life has been like a cabin where the fire is out and there are no blankets on the floor." He signaled to a slave to fill his glass, which he held aloft. "But I have lived. And I have been warm with life as you have never been warm. It is true, you shall live long. But the longest nights are the cold nights when a man shivers and lies awake. My nights have been short, but I have slept warm”
“Democritus sometimes does away with what appears to the senses, and says that none of these appears according to truth but only according to opinion: the truth in real things is that there are atoms and void. 'By convention sweet', he says, 'by convention bitter, by convention hot, by convention cold, by convention colour: but in reality atoms and void.'”
“We learn through experience and experiencing, and no one teaches anyone anything.”
“Mr. Lincoln had no hope, and no faith, in the usual acceptation of those words.”
“I, and all the complex things around me, exist only because many things were assembled in a very precise way. The 'emergent' properties are not magical. They are really there and eventually they may start re-arranging the environments that generated them. But they don't exist 'in' the bits and pieces that made them; they emerge from the arrangement of those bits and pieces in very precise ways. And that is also true of the emergent entities known as "you" and "me".”
“A door opens to me. I go in and am faced with a hundred closed doors.”

Source : "Voices". Book by Antonio Porchia, 1943.

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