"The impact on a customer of a bad buying decision is usually greater than the impact of a salesperson of a lost deal."

“Memory is the residue of thought”

Source : Daniel T. Willingham (2009). “Why Don't Students Like School?: A Cognitive Scientist Answers Questions About How the Mind Works and What It Means for the Classroom”, p.41, John Wiley & Sons

“There is no safety in regaining the favor of an enemy.”

“Temporary anger is no need to make permanent mistakes.”

“A bride at her second marriage does not wear a veil. She wants to see what she is getting.”

“Many women are simply bad at negotiating (their salaries). Many are happy if they succeed in returning to professional life. The main thing for them is that their job is at least somewhat compatible with their family life. But that's exactly where they are wrong.”

“Like all sweet dreams, it will be brief, but brevity makes sweetness, doesn't it?”

“The luxury of our position now is that we can almost assemble any team to address any issue.”

“I didn't want to be a genius! That ain't cool.”

Source : "Missy in action". Interview with Ted Kessler, www.theguardian.com. August 5, 2001.