"My view is that good community management is like having good municipal government: You should be able to have dissenting opinions and so on, freedom of speech, but your grandmother should also be able to walk down the street at night without having to worry about getting mugged."
Source : Jay Conrad Levinson, Jeannie Levinson (2007). “Startup Guide to Guerrilla Marketing: A Simple Battle Plan for First-Time Marketers”, p.53, Entrepreneur Press