"You are allowed to do this - don't worry about the rules, don't worry about getting into trouble, your job is to take care of the customer. Your job is to make the person leave happy."

--

Source : "John Pepper of Boloco: Acting On The Customer’s Voice". Interview with Brent Leary, smallbiztrends.com. December 15, 2015.

John E. Pepper, Jr.

#Jobs Quotes #Educational Quotes #Worry Quotes

“Remember this: Anticipation is the ultimate power. Losers react; leaders anticipate.”
“The men who committed the atrocities of September 11 were certainly not "cowards," as they were repeatedly described in the Western media, nor were they lunatics in any ordinary sense. They were men of faithâ€”perfect faith, as it turns outâ€”and this, it must finally be acknowledged, is a terrible thing to be.”
“Information is power only if you can take action with it. Then, and only then, does it represent knowledge and, consequently, power.”
“There are many people in the world who feel that if only they had a bigger car, a nicer house, better vacations, a more understanding boss, or a more interesting partner, then their life would work. We all go through that one. Slowly we wear out most of our 'if onlies.”
“We'll engage in pretty extreme violence in the world but, you know, the one thing that comes to humans as easily as eating or breathing or sleeping, is sex.”
“I would like to believe in an afterlife; it makes things more palatable. But I'm not banking on it.”
“Out of many shared years. One life.”

Source : Richard Clarke Cabot (1915). “Prescriptions, to be Taken Immediately, to be Taken for Life: A Collection of Extracts from Dr. Richard C. Cabot's "What Men Live By," Selected by Edith Motter Lamb”
“Money often determines not only who gets elected, but what gets done. Which voices do lawmakers listen to, the banks or home owners, coal companies, or asthma sufferers, the CEOs or the unemployed?”

Source : "Occupy Congress" by Madeleine M. Kunin, www.huffingtonpost.com. December 9, 2011.

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