"Recognition is powerful, as long as it's authentic and specific. Whatever their level on the inverted pyramid, employees wants to feel needed and valued."

--

Source : Robert Spector, Patrick D. McCarthy (2012). “The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry”, p.47, John Wiley & Sons

Robert Spector

#Powerful Quotes #Pyramids Quotes #Long Quotes

“There is nothing like tasting the grit of fear for rediscovering that the umbilical cord is made of piano wire.”

Source : moss hart (1959). “act one”
“They say that art comes from the soul. The more drama in an artist's life, the more he can draw on for his art. Van Gogh and Picasso had troubled souls, but poor Steve Kaufman has been shot once, stabbed 3 times - all by women. That is a lot of drama for great art.”
“During a long and varied career as a bachelor, I have noticed that marriage is the death of politeness between a man and a woman.”
“The great thing about sports is you constantly have to prove yourself. You constantly have to go out there and do it, day in and day out.”
“I lived in a project and...didn't have a good education. But...I'd listen to the preacher, who said that God would show me the way. Everything starts from that confidence.”
“If I'm home alone, I just dance... it's my own little secret.”
“We are not here to triumph by fighting, by strata gem, or by resistance, not to fight with beasts as men. We have fought the beast and have conquered. We have only to conquer now, by suffering. This is the easier victory.”
“Having lived in the arid deserts of Southern California since the 1970s, my interest in water conservation is a very personal concern. Water! The source of life! Some people are squandering the world's most precious resource while others have too little clean water to drink.”

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