Quotes
Authors
Robert Spector

"Don't reinvent the wheel. Focus on winning one customer at a time. Be honest and sincere. Do what's right. There's nothing magical about this. That's been my guiding principle. To make it work, you have to live it every day. Make it your mindset."

Source : Robert Spector, Patrick D. McCarthy (2012). “The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry”, p.46, John Wiley & Sons

Robert Spector

#Winning Quotes #Guiding Principles Quotes #Focus Quotes

“I've played a super soldier, a doctor, a World War II fighter pilot, a professional footballer, and a meth-dealing junkie. All those things allow you to educate yourself about different worlds that you have to get familiar with.”

Source : Source: collider.com
“Everybody's friend is nobody's.”
“Liberals have a new wish every time their latest wish is granted. Conservatives should make them spell out their principles and ideals. Instead of doing this, conservatives allow liberals to pursue incremental goals without revealing their ultimate destination. So, thanks to the negligence of their opponents, liberals control the terms of every debate by always demanding 'more' while never defining 'enough.' The predictable result is that they always get more, and it's never enough.”
“It serves no purpose to man if there is no room for repentance, and he who is tormented can never grow better...let this punishment be severe, let it be bitter, nay let it be lasting, but let it at length have an end...”
“Sometimes, one gesture comprises an entire drama, the accent of one word ruins an entire existence, and the indifference of one glance kills the happiest passion.”
“First organize the inner, then organize the outer ... First organize the great, then organize the small. First organize yourself, and then organize others.”

Source : Liang Zhuge, Liu Ji (2005). “Mastering the Art of War”, p.90, Shambhala Publications
“There is nothing good or evil save in the will.”
“I figured something out. The future is unpredictable.”

"Don't reinvent the wheel. Focus on winning one customer at a time. Be honest and sincere. Do what's right. There's nothing magical about this. That's been my guiding principle. To make it work, you have to live it every day. Make it your mindset."

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