"When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon."

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Source : "Lift Me UP! Service with a Smile: World-Class Quips and Action Tips to Brighten Up Your Services!". Book by Ron Kaufman, May 14, 2005.

Ron Kaufman

#Service Culture Quotes #Expectations Quotes #Faster Quotes

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