"Apology may start as a feeling, a desire to make matters right, but it requires a commitment to move that desire into practice, to actually take on the great courageous task of showing compassion to others."

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Source : John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.15, Berrett-Koehler Publishers

John Kador

#Moving Quotes #Commitment Quotes #Apology Quotes

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