"If the frontline people do count, you couldn't prove it by examining the reward systems in most organizations."

--

Source : Karl Albrecht, Ron Zemke (1985). “Service America!: Doing Business in the New Economy”, Irwin Professional Pub

Karl Albrecht

#Organization Quotes #People Quotes #Rewards Quotes

“Anarchy is no guarantee that some people won't kill, injure, kidnap, defraud, or steal from others. Government is a guarantee that some will.”
“I'm not always thinking and working ... I think a leader has to really be a balanced, whole and healthy person personally in order to be the best leader on the job.”
“For the white man to ask the black man if he hates him is just like the rapist asking the raped, or the wolf asking the sheep, 'Do you hate me?' The white man is in no moral position to accuse anyone else of hate! Why, when all of my ancestors are snake-bitten, and I'm snake-bitten, and I warn my children to avoid snakes, what does that snake sound like accusing me of hate-teaching?”
“To identify your own idols, ask questions like these: What things take the place of God in my life? Where do I find my significance and my confidence? What things make me really angry? Anger usually erupts when an idol gets knocked off the shelf.”
“What greatly attracted me - and it was the main line of advance of Cubism - was how to give material expression to this new space of which I had an inkling. So I began to paint chiefly still lifes, because in nature there is a tactile, I would almost say a manual space... that was the earliest Cubist painting - the quest for space.”

Source : "Letters of the Great Artists - From Blake to Pollock". Book by Richard Friedenthal, 1963.
“There's been no top authority saying what ***** does to you. I really don't know that much about it. I tried it once but it didn't do anything to me.”
“Does not a misplaced optimism exist, common to all mankind, leading on to false conviction that social engagements, if dated sufficiently far ahead, will never really materialize?”

Source : E. M. Delafield (2015). “The Collected Works of E. M. Delafield (Illustrated): The Provincial Lady Series, Zella Sees Herself, The War-Workers, Consequences, Gay Life, The Heel of Achilles, Humbug, Messalina of the Suburbs (Including Short Stories and Plays)”, p.16, e-artnow
“When men and women across the country reported how happy they felt, researchers found that jugglers were happier than others. By and large, the more roles, the greater the happiness. Parents were happier than nonparents, and workers were happier than nonworkers. Married people were much happier than unmarried people. Married people were generally at the top of the emotional totem pole.”

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