"Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more."

--

Source : Sam Walton (2012). “Sam Walton: Made In America”, p.316, Bantam

Sam Walton

#Expectations Quotes #Giving Quotes #Littles Quotes

“I feel very strongly that the significance of 9/11 cannot be underestimated. It forces us to think in new ways about strategy, about national security, about how we structure our forces and about how we use U.S. military power.”

Source : CNN's "Inside Politics Weekend" with Jeanne Meserve, www.cnn.com. July 7, 1996.
“Vanity is becoming a nuisance, I can see why women give it up, eventually. But I'm not ready for that yet.”
“The skyscrapers began to rise again, frailly massive, elegantly utilitarian, images in their grace, audacity and inconclusiveness, of the whole character of the people who produces them.”
“Nothing fills me with deeper sadness than to see a Southerner apologizing for the defense we made of our inheritance.”
“My father was an all-American football player.”

Source : Interview with Paul Schienberg, psychedonline.com. July 1, 2002.
“Today's children are living a childhood of firsts. They are the first daycare generation; the first truly multicultural generation; the first generation to grow up in the electronic bubble, the environment defined by computers and new forms of television; the first post-sexual revolution generation; the first generation for which nature is more abstraction than reality; the first generation to grow up in new kinds of dispersed, deconcentrated cities, not quite urban, rural, or suburban.”
“Jealousy is the most dreadfully involuntary of all sins.”
“Luck is a crossroad where preparation and opportunity meet”

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