Quotes
Authors
Marcus Buckingham

"Forcing your employees to follow required steps only prevents customer dissatisfaction. If your goal is truly to satisfy, to create advocates, then the step-by-step approach alone cannot get you there. Instead, you must select employees who have the talent to listen and to teach, and then you must focus them toward simple emotional outcomes like partnership and advice....Identify a person's strenths. Define outcomes that play to those strengths. Find a way to count, rate or rank those outcomes. And then let the person run."

-- Marcus Buckingham

#Running Quotes #Simple Quotes #Emotional Quotes

“Sometimes I would ride with my daughter in the car to go make transactions.Â A couple of times me, her and my baby mother would be in the car and you know we would kind of be riding dirty.Â So like I said, again man, I was very naÃ¯ve.”
“His return gives England another key to its bow.”
“I"m often accused of being irreligious, and I suppose it's for this very reason. Whether it's Christianity, Islam, Buddhism, Catholicism, Hinduism, Judaism, or any other ism, when a religioin is created on the subtle premise that God withholds his love and you must submit to the system to earn that love, I consider it the worst of corruptions... For centuries, the church has been telling us that if we want God to love us, we need to follow the rules. It's been far more important to focus on the sin problem than the love problem.”
“Duty is ours, results are God's.”
“I am not a sound bite person. I prefer to run at the mouth.”
“Iâ€™m assuming youâ€™re as mystified by this as the rest of us, Rasputin. No. Iâ€™m not. I have been planning to destroy the Breakworld since I was a child. [silence] This is why I donâ€™t make so many jokes. I never know when is good.”
“Making anything a success rests with people and commitment; strong will to always do the best, confidence in one another.. and absolute determination.”
“I keep finding myself stifled by the company of others and then crippled by loneliness when I leave them. I am terrified and I don't even know of what, because I have lost everything already.”

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