"It is said if an organization listens to the complaint of a customer and the problem is fixed, the customer remains a loyal customer and tells approximately seven others about the experience. Conversely, if a person is ignored and the problem not fixed, that customer will not deal with that organization anymore and will tell approximately twenty other people about the negative experience."

-- Phil Pringle

#Organization Quotes #People Quotes #Negative Quotes

“One study says that 90 percent of our everyday behavior is based on our habits. . . That means how we treat people, how we spend our money, what we watch, what we listen to - 90 percent of the time, we're on autopilot. We do what we've always done.”
“You had to live in your own bubble. You couldn't force your way into someone else's, because then it wouldn't be a bubble any more.”
“A lot of people are going around saying, 'You won the Academy Award for such and such.' 'No. I didn't.' 'You didn't?' 'Well, you should have.'.”
“I'm not a really good classical guitarist by any means, but what I learned from this is a way of working very slowly on solo pieces and I enjoyed working on these pieces of John's. They were not written for solo guitar but a lot of them were easy to adapt.”
“You know what I'm talking about. This business has changed. Flyers aren't pilots anymore, they're engineers. This is a college man's game. Our work is done. The pioneering is over.”
“An individual can march for peace or vote for peace and can have, perhaps, some small influence on global concerns. But the same individual is a giant in the eyes of a child at home. If peace is to be built, it must start with the individual. It is built brick by brick.”
“I suppose I'm something of an eccentric dresser.”
“I hope that one or two immortal lyrics will come out of all this tumbling around.”

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