"The first time formal customer research is done, executives frequently are surprised by the sizeable percentage of customers who defect for service-related reasons."

-- Leonard L. Berry

#Done Quotes #Research Quotes #Firsts Quotes

“When it comes to investing, my suggestion is to first understand your strengths and weaknesses, and then devise a simple strategy so that you can sleep at night!”
“I want to write, I want to sing. I want to do the same thing for others, have my music, hopefully do that for others one day, not realizing what I sort of had to climb. I had an idea a little bit, but I think that I underestimated the whole thing.”
“Take from the altars of the past the fire - not the ashes.”
“Liberals want to set up social welfare committees to help whites and West Indians love each other in Birmingham. But all such efforts are doomed to failure. For the strong the weak are just too much of a temptation; and in all fairness it seems to me quite wicked for black people to have tempted the powerful with so much powerless-ness for so long. The obvious answer is to redress this imbalance in power.”

Source : Lewis Nkosi (1983). “Home and exile and other selections”, Addison-Wesley Longman Ltd
“In most cultures, you can have a kid at 18 and it's not a big thing. It's not like, 'Oh, you've got to get a different haircut and move to the suburbs and act, like, 35.'”
“A true prayer is an inventory of needs, a catalog of necessities, an exposure of secret wounds, a revelation of hidden poverty.”
“The old skin has to be shed before the new one can come.”
“Getting global innovation projects right is really important as they create competitive advantage two ways. When the knowledge for an innovation is from different sites around the world, it's very much more difficult for competitors to copy these innovation - they'd have to access the same knowledge from the same places. Secondly, costs and time to market can be significantly reduced leading to first mover advantage through parallel development in global projects.”

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