"The moral of the story: perceptions are everything. During each moment you are in contact with a customer, you are the organization."

-- Jan Carlzon

#Organization Quotes #Perception Quotes #Stories Quotes

“The recognition of pain and fear in others give rise in us to pity, and in our pity is our humanity, our redemption.”
“Don't you think baby corns are scary? There's just something wrong about their midget bodies.”
“I belong to Bridegrooms Anonymous. Whenever I feel like getting married, they send over a lady in a housecoat and hair curlers to burn my toast for me.”
“The sun came out, And the snowman cried. His tears ran down on every side. His tears ran down Till the spot was cleared. He cried so hard That he disappeared.”
“I'm a cowboy who never saw a cow.”
“The good news doesn't make any sense unless you know what the bad news is first, and the bad news goes pretty deep.”
“It is not repentance that saves me; repentance is the sign that I realize what God has done in Christ Jesus.”
“Watch my sword, not my face!'he said. 'I'm going to stab you, not bite you!”

Source : Allan Frewin Jones (2011). “1: Rhiannon of the Spring”, p.177, Hachette UK

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