"Apology is both transactional, in that it restores what has been broken to what it was before, and transformational, in that it creates opportunities that didn't exist before."

--

Source : John Kador (2010). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust (Large Print 16pt)”, p.23, ReadHowYouWant.com

John Kador

#Apology Quotes #Opportunity Quotes #Broken Quotes

You may also like: