"Treat customer support as a product."

--

Source : "Lecture 14: How to Operate". Keith Rabois' "How To Start a Startup" lecture to the class at Stanford University in Stanford, California, genius.com. November 6, 2014.

Keith Rabois

#Support Quotes #Treats Quotes #Customers Quotes

“But what matter whether I was born or not, have lived or not, am dead or merely dying. I shall go on doing as I have always done, not knowing what it is I do, nor who I am, nor where I am, nor if I am.”
“Treat your kid like a darling for the first five years. For the next five years, scold them. By the time they turn sixteen, treat them like a friend. Your grown up children are your best friends.”
“I would never give anybody any advice about anything.”
“I liked science. I wasn't mathematically oriented, so I became an organic chemist.”
“Movements of people create change - not just any one person or organization, but when lots of people are in motion around a shared vision.”

Source : "'An incredible container for transformation'". The Believer interview, logger.believermag.com. May 9, 2014.
“I have a work-out regime; I am not a maniac. It sounds cliche, but stand-up comedy, doing a one-man show, helps keep me young, and yes, it is exhausting, but I don't collapse.”
“Clearly, unless the Lord chooses to explain Himself to us, which often He does not, His motivation and purposes are beyond the reach of mortal man. What this means in practical terms is that many of our questions - especially those that begin with the word 'why' - will have to remain unanswered for the time being.”
“The Chess-board must be placed with a white square at the right-hand corner.”

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